Terms Of Service
Last updated on 14 Mar 2026
These Terms of Service ("Terms") govern your access to and use of services provided by Wardcliff Group ("we," "us," or "our"), including CRM automation, AI infrastructure, managed security operations, and consulting services. By subscribing to or using our services, you agree to be bound by these Terms.
By accessing wardcliffgroup.com, signing up for a subscription tier, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our services.
Our services are designed for small and medium-sized businesses with 10-100 employees. By subscribing, you represent and warrant that:
· You are at least 18 years of age.
· You have the legal authority to enter into this agreement on behalf of your business.
· You will use our services only for lawful business purposes in compliance with all applicable laws and regulations.
3. Service Tiers and Subscriptions
All subscriptions automatically renew on a monthly basis unless you cancel at least 30 days before the next billing cycle. Pricing is subject to change with 30 days' advance notice.
Payment is due at the beginning of each billing cycle. We accept major credit cards and ACH transfers. Late payments may result in service suspension after 7 days and termination after 30 days of non-payment.
All subscription fees are non-refundable. If you cancel mid-cycle, you will retain access to services until the end of your current billing period, but no prorated refunds will be issued.
3.4 Consulting and Custom Services
Custom AI infrastructure projects and consulting engagements are billed separately based on scope, deliverables, and agreed-upon rates. Payment terms will be specified in individual statements of work (SOW).
4. User Responsibilities and Acceptable Use
You agree to use our services responsibly and in compliance with all applicable laws. You will NOT:
• Use our services for illegal activities, fraud, phishing, spamming, or malicious purposes.
• Send unsolicited or non-consensual SMS messages in violation of TCPA, CTIA guidelines, or A2P 10DLC regulations.
• Upload malware, viruses, or harmful code to our platforms.
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts.
• Reverse engineer, decompile, or modify our proprietary software or services.
• Violate the intellectual property rights of Wardcliff Group or third parties.
• Misrepresent your identity or impersonate another person or entity.
• Engage in activities that disrupt, degrade, or interfere with our services.
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
5. SMS Messaging and A2P 10DLC Compliance
5.1 User Consent to Receive Messages
By providing your mobile phone number and subscribing to our services, you expressly consent to receive SMS text messages from Wardcliff Group. These messages may include transactional notifications (appointment confirmations, service alerts, billing reminders) and promotional messages (product updates, special offers).
You acknowledge that:
· Message frequency varies by subscription tier and service usage.
· Standard message and data rates may apply based on your carrier plan.
· You may opt out of promotional messages at any time (see Section 5.2).
To stop receiving promotional text messages, reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. We will promptly remove your number from our promotional list and send a final confirmation message.
Opting out of promotional messages will not affect essential service-related communications (e.g., security alerts, billing notifications, appointment confirmations).
For help, reply HELP or contact support@wardcliffgroup.com.
5.3 Message Frequency and Content
Depending on your subscription tier, you can expect to receive:
· Tier 1: Up to 10 messages per month (CRM notifications, lead alerts, workflow updates).
· Tier 2: Up to 20 messages per month (Tier 1 + AI receptionist call summaries, booking confirmations).
· Tier 3: Up to 30 messages per month (Tier 2 + security alerts, threat notifications, vulnerability reports).
Message content includes service updates, security alerts, appointment reminders, billing notifications, and promotional offers related to Wardcliff Group services.
5.4 A2P 10DLC Registration and Compliance
Wardcliff Group is registered with The Campaign Registry (TCR) for A2P 10DLC messaging compliance. We adhere to TCPA, CTIA Messaging Principles and Best Practices, and carrier-specific policies to ensure legitimate, consensual, and secure messaging.
You agree to use any SMS features provided as part of our services (e.g., lead recovery, AI receptionist notifications) in compliance with A2P 10DLC regulations, including obtaining proper opt-in consent from your customers and honoring opt-out requests.
Wardcliff Group retains all rights, title, and interest in our proprietary technology, software, platforms, trademarks, branding, workflows, and methodologies. You do not acquire any ownership rights by using our services.
6.2 White-Label Customizations
For white-label clients, we grant you a limited, non-exclusive, non-transferable license to use customized workflows, snapshots, and configurations within your business operations. You may not resell, redistribute, or sublicense these materials without our written consent.
You retain full ownership of all data, content, and materials you input into our platforms (e.g., CRM data, call recordings). We claim no ownership over your client data.
7.1 No Uptime Guarantees (Tiers 1-2)
For Tier 1 and Tier 2 subscriptions, we do not provide uptime SLAs or guarantees. We strive for high availability but are not liable for service interruptions, downtime, or performance issues caused by third-party platforms or circumstances beyond our control.
7.2 MSOC Monitoring (Tier 3 Only)
Tier 3 MSOC clients receive 24/7 security monitoring and threat triage via Huntress. While we implement best-effort monitoring, we do not guarantee prevention of all security incidents or breaches. Our responsibility is limited to detection, alerting, and incident response as outlined in partner SLAs with Huntress.
We may perform scheduled maintenance with advance notice. We will make reasonable efforts to minimize disruption, but we are not liable for service interruptions during maintenance windows.
To the maximum extent permitted by law:
Wardcliff Group's total liability to you for any claims arising from or related to these Terms or our services is limited to the total amount you paid us in the three (3) months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
· Lost profits, revenue, data, or business opportunities.
· Service interruptions, downtime, or performance issues.
· Data breaches or security incidents (except as required by HIPAA BAAs where applicable).
· Errors, bugs, or defects in third-party platforms.
· Failures of SMS message delivery or A2P carrier filtering.
Our services are provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.
You agree to indemnify, defend, and hold harmless Wardcliff Group, its officers, employees, contractors, and partners from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:
· Your use or misuse of our services.
· Your violation of these Terms or applicable laws.
· Your violation of third-party rights (intellectual property, privacy, etc.).
· Content or data you submit to our platforms.
· SMS messages you send using our services in violation of A2P 10DLC regulations.
You may cancel your subscription at any time by providing 30 days' written notice to billing@wardcliffgroup.com. Access will continue until the end of your current billing period. No refunds will be issued for partial months.
We reserve the right to suspend or terminate your account immediately without notice if you:
· Violate these Terms or our Acceptable Use Policy.
· Fail to pay subscription fees within 30 days of the due date.
· Engage in fraudulent, illegal, or harmful activities.
· Send spam, phishing messages, or violate A2P 10DLC compliance requirements.
Upon termination:
· Your access to all services will be revoked.
· We will retain your data for 30 days to facilitate account recovery, after which it will be permanently deleted unless legally required to retain it longer.
· You remain responsible for all fees incurred prior to termination.
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the business relationship, including but not limited to pricing, workflows, client data, security vulnerabilities, and trade secrets. This obligation survives termination of these Terms.
12. Data Protection and Privacy
Your use of our services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.
For GDPR compliance, data processing agreements (DPAs) are available upon request. For HIPAA-covered entities, Business Associate Agreements (BAAs) must be executed before processing protected health information.
13. Dispute Resolution and Arbitration
These Terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or our services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) in Atlanta, Georgia, under its Commercial Arbitration Rules.
You agree to waive your right to a jury trial and to participate in class action lawsuits. Arbitration awards are final and binding and may be entered as a judgment in any court of competent jurisdiction.
Either party may seek injunctive relief in court to protect intellectual property rights or prevent unauthorized access to systems or data.
These Terms, together with our Privacy Policy and any SOWs or BAAs, constitute the entire agreement between you and Wardcliff Group and supersede all prior agreements or understandings.
We reserve the right to modify these Terms at any time. We will provide 30 days' advance notice of material changes via email or through our website. Your continued use of our services after changes become effective constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, cyberattacks, or failures of third-party infrastructure.
For questions, concerns, or notices regarding these Terms of Service, please contact us:
Wardcliff Group
Email: legal@wardcliffgroup.com
Support: support@wardcliffgroup.com
Billing: billing@wardcliffgroup.com
Address: Atlanta, Georgia, United States
Website: wardcliffgroup.com
For A2P messaging support or opt-out assistance: support@wardcliffgroup.com
For HIPAA/compliance inquiries: compliance@wardcliffgroup.com
By using Wardcliff Group services, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy.